Frequently Asked Questions
Everything you need to know about your Aro Shoes experience.
How do I determine the right shoe size for me?
We provide a comprehensive size guide on every product page. Since Aro Shoes are designed with premium materials that may stretch slightly over time, we recommend measuring your foot in centimeters and comparing it to our chart for the most accurate fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn shoes in their original packaging. If the fit isn't perfect, you can initiate an exchange or a full refund through our online returns portal.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take between 7-14 business days.
What materials are used in Aro Shoes?
Aro Shoes are crafted from high-quality, sustainable materials, including premium Italian leather, organic cotton linings, and recycled rubber outsoles to ensure both comfort and durability.
Do you offer international shipping?
Yes, Aro Shoes ships worldwide. Please note that customs duties and taxes may apply depending on your country's regulations and are the responsibility of the customer.
How should I care for my shoes to ensure they last?
We recommend using a damp cloth for light cleaning and a specialized leather conditioner for our leather styles. Avoid machine washing or direct heat sources, as these can damage the integrity of the artisanal materials.